{"xsrfToken":"f9a35547729c7a6dacff3d9a9cee6e20e70270e3_lout","branding":{"id":"1","key":"whs","name":"Workheld Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#162957","headerLinkHoverBGColor":"#162957","headerBadgeColor":"#162957"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/10e5781c-69dd-446d-92e8-83795d3a7c4a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmY2I3ZWIyZi04OWQ4LTRlZDctOGNlMC1lNGYzY2U4ZGEyYzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEwZTU3ODFjLTY5ZGQtNDQ2ZC05MmU4LTgzNzk1ZDNhN2M0YSI6WyJyZWFkIl19LCJleHAiOjE3NDQzMjI5NjEsIm5iZiI6MTc0NDMyMjM2MX0.Ji1yP4MqBQxKPh0Mez_FnQhPzzN3Hpld6Lh_wvFdKnw&client=fcb7eb2f-89d8-4ed7-8ce0-e4f3ce8da2c3&mode=fit","logoId":"10e5781c-69dd-446d-92e8-83795d3a7c4a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Welcome to the Workheld Support Center","translations":{"de-DE":{"helpCenterTitle":"Willkommen!","sharedPortalName":"Hilfe zu WorkHeld","announcementHeader":"Willkommen beim Workheld Support","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Welcome to the Workheld Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#213669","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fd7a1058-576f-4cec-a48b-1809cb1d522e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmY2I3ZWIyZi04OWQ4LTRlZDctOGNlMC1lNGYzY2U4ZGEyYzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZkN2ExMDU4LTU3NmYtNGNlYy1hNDhiLTE4MDljYjFkNTIyZSI6WyJyZWFkIl19LCJleHAiOjE3NDQzMjI5NjEsIm5iZiI6MTc0NDMyMjM2MX0.y4KA7gL3mmlMpMJ3Sa2iOrBXK7cgdjFfCu5CSnm451U&client=fcb7eb2f-89d8-4ed7-8ce0-e4f3ce8da2c3&height=300&mode=fit","bannerMediaApiFileId":"fd7a1058-576f-4cec-a48b-1809cb1d522e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"whs","projectId":10800,"serviceDeskId":1,"name":"Workheld Support","description":"<p>Welcome to the Workheld Support Center!</p>\n<p>Use the Help Center to log a support request for Workheld FLOW, Workheld CALL or the SENSE Platform.</p>\n<p>Do you already know our Workheld Documentation? You can find it at <a href=\"https://workheld.atlassian.net/wiki/spaces/WD/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://workheld.atlassian.net/wiki/spaces/WD/overview</a>.</p>\n<p>The documentation doesn't help? Raise a Workheld Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"80","name":"Basic Training Workheld FLOW for Coordinators\t","descriptionHtml":"<p>We are happy to support you in the use of Workheld with online training. Our online trainings are conducted as webinars and take place regularly. The participation in standard trainings is free of charge. If you require company-specific training, we will be happy to make an individual offer. The basic training for Coordinators gives an overview of the essential Workheld FLOW functions of the Web App, explains how to best use the functions on the basis of practical examples and shows useful tips and tricks for your daily work.</p>","callToAction":"Basic Training Workheld FLOW for Coordinators\t","introHtml":"<p>Online basic training Workheld FLOW for Coordinators</p>","icon":10532,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[24],"key":""},{"id":"81","name":"Basic Training Workheld FLOW for Technicians","descriptionHtml":"<p>We are happy to support you in the use of Workheld with online training. Our online trainings are conducted as webinars and take place regularly. The participation in standard trainings is free of charge. If you require company-specific training, we will be happy to make an individual offer. The basic training for Technicians gives an overview of the essential Workheld FLOW functions of the Mobile App, explains how to best use the functions on the basis of practical examples and shows useful tips and tricks for your daily work.</p>","callToAction":"Basic Training Workheld FLOW for Technicians","introHtml":"<p>Online basic training Workheld FLOW for Technicians</p>","icon":10532,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[24],"key":""},{"id":"71","name":"Deactivate User Account","descriptionHtml":"<p>For us to be able to deactivate a Workheld user account we will need the user name and email address associated with the account. After the user has been deactivated he / she will no longer be able to log in to Workheld. Should the account be activated again at a later stage simply use the account creation request form.</p>","callToAction":"Deactivate User Account","introHtml":"<p>Deactivate an existing User Account for Workheld FLOW, CALL or SENSE Plattform</p>","icon":12051,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12051","groups":[21],"key":""},{"id":"82","name":"Checklists and Reports in Workheld FLOW","descriptionHtml":"<p>We are happy to support you in the use of Workheld with online training. Our online trainings are conducted as webinars and take place regularly. The participation in standard trainings is free of charge. If you require company-specific training, we will be happy to make an individual offer. The training Checklists and Reports gives an overview of the use of the two functions in Workheld FLOW, explains how to best use the functions by means of practical examples and shows useful tips and tricks for your daily work.</p>","callToAction":"Checklists and Reports in Workheld FLOW","introHtml":"<p>Online training Checklists and Reports in Workheld FLOW</p>","icon":10532,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[24],"key":""},{"id":"105","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Do you want to provide Feedback about Workheld FLOW, Workheld CALL or SENSE Platform? Send us a note...</p>","icon":10532,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[30],"key":""},{"id":"1","name":"Get help with Workheld","descriptionHtml":"<p><a href=\"https://workheld.atlassian.net/wiki/spaces/WD/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://workheld.atlassian.net/wiki/spaces/WD/overview</a></p>","callToAction":"Get help with Workheld","introHtml":"<p>Get assistance for Workheld FLOW, Workheld CALL or SENSE Platform problems and questions.</p>","icon":12051,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12051","groups":[1],"key":""},{"id":"68","name":"Customer Specific Change","descriptionHtml":"","callToAction":"Customer Specific Change","introHtml":"<p>Request a customer specific change to Workheld FLOW, Workheld CALL or SENSE Platform</p>","icon":10532,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[22],"key":""},{"id":"14","name":"Report a problem with Workheld FLOW, Workheld CALL or SENSE Platform","descriptionHtml":"","callToAction":"Report a problem with Workheld FLOW, Workheld CALL or SENSE Platform","introHtml":"<p>Having trouble with Workheld FLOW, Workheld CALL or SENSE Platform?</p>","icon":12049,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12049","groups":[1],"key":""},{"id":"70","name":"Create a new User Account","descriptionHtml":"","callToAction":"Create a new User Account","introHtml":"<p>Create a new Workheld FLOW, Workheld CALL or SENSE Platform User Account</p>","icon":12051,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12051","groups":[21],"key":""},{"id":"147","name":"Request Training / Instruction on Usage","descriptionHtml":"<p>Let us know what you need help with. Is it a function that needs explanation? Is it a training session on a complete area of the app? Is it a question on how to best achieve a certain outcome? Describe your problem or question in detail and we will get back to you shortly.</p>","callToAction":"Request Training / Instruction on Usage","introHtml":"<p>Get help on using Workheld by online training sessions, documentation or detailed instructions.</p>","icon":12047,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12047","groups":[24],"key":""},{"id":"17","name":"Request new feature","descriptionHtml":"","callToAction":"Request new feature","introHtml":"<p>Have an idea to improve Workheld FLOW, Workheld CALL or SENSE Platform? Let us know.</p>","icon":12047,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12047","groups":[22],"key":""},{"id":"75","name":"Workheld FLOW & Workheld CALL - Adapt company jargon","descriptionHtml":"<p>Fields in the Workheld user interface can be customized to meet the needs of your company. To enable us to make this adjustment, please specify both the standard field name of Workheld and the name you require. You can also attach screenshots for clarification.</p>","callToAction":"Workheld FLOW & Workheld CALL - Adapt company jargon","introHtml":"<p>Adjusting the field names in the user interface of Workheld FLOW and Workheld CALL</p>","icon":12051,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12051","groups":[23],"key":""},{"id":"76","name":"Workheld FLOW & Workheld CALL - Create / adapt company theming\t","descriptionHtml":"<p>In order to adapt WorkHeld to the corporate identity of your company, we need the color codes (HEX or RGB) for the primary color (e.g. background color of the WorkHeld menu), as well as an accent color (e.g. for active buttons). You can also define a logo instead of the WorkHeld logo and a logo for the reports. These changes are made by us and will be available with the next possible release.</p>","callToAction":"Workheld FLOW & Workheld CALL - Create / adapt company theming\t","introHtml":"<p>Customizing the colors and logos used in the user interface of Workheld FLOW and Workheld CALL</p>","icon":12051,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12051","groups":[23],"key":""},{"id":"74","name":"Workheld FLOW - Unlock file type\t","descriptionHtml":"<p>Please enter the file extensions to be unlocked. Please write only one file extension per line. We will activate the file extensions in the next possible release.</p>","callToAction":"Workheld FLOW - Unlock file type\t","introHtml":"<p>Workheld FLOW: Enable specific file types to be attached to Work Order and Entries</p>","icon":12051,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12051","groups":[23],"key":""},{"id":"73","name":"Workheld FLOW - Adjust list of ENUMs","descriptionHtml":"<p>List all values that are to be maintained for the corresponding ENUM. Please enter only one value per line. The values will be loaded into WorkHeld by us and are available for the Technicians after a Full Synch. If you want to adapt several ENUM types, please create a separate request for each type.</p>","callToAction":"Workheld FLOW - Adjust list of ENUMs","introHtml":"<p>Workheld FLOW: Adapting a list of ENUMs (drop-down) with specific values</p>","icon":12051,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12051","groups":[23],"key":""},{"id":"84","name":"Workheld Plattform Overview\t","descriptionHtml":"<p>We are happy to support you in the use of Workheld with online training. Our online trainings are conducted as webinars and take place regularly. The participation in standard trainings is free of charge. If you require company-specific training, we will be happy to make an individual offer. The training Workheld Overview shows the main functions of Workheld FLOW, Workheld CALL and PAZE Platform and explains in which areas Workheld can be used.</p>","callToAction":"Workheld Plattform Overview\t","introHtml":"<p>Online training Overview on Workheld Platform (includes Workheld FLOW, Workheld CALL and SENSE Platform)</p>","icon":10532,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[24],"key":""},{"id":"114","name":"Incident Email","descriptionHtml":"","callToAction":"Incident Email","introHtml":"","icon":11945,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11945","groups":[],"key":""},{"id":"72","name":"Reset Password","descriptionHtml":"<p>For us to be able to reset the password of a Workheld user, user name and email need to match those maintained in WorkHeld. The new password will be sent to the user directly via email.</p>","callToAction":"Reset Password","introHtml":"<p>Reset Password of an existing Workheld FLOW, Workheld CALL or SENSE Platform User Account</p>","icon":12051,"iconUrl":"https://workheld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12051","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Support Requests"},{"id":21,"name":"User & Login Management"},{"id":23,"name":"WorkHeld Configuration"},{"id":22,"name":"Change & Feature Requests"},{"id":24,"name":"Training Catalogue"},{"id":30,"name":"Feedback"}],"orderMapping":{"23":[148,73,76,75,74],"30":[105],"22":[68,17],"1":[14,1],"21":[70,71],"24":[147,84,80,82,81],"2":[1],"5":[14],"4":[14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"11ee331f-74b6-3660-a05c-e816e1b2585d","appLinkName":"Confluence (tabletsolutions.atlassian.net)","appLinkUrl":"https://tabletsolutions.atlassian.net/wiki","spaceKey":"WD","spaceName":"WorkHeld Dokumentation","spaceUrl":"https://tabletsolutions.atlassian.net/wiki/spaces/WD","isServer":false},"labels":[],"projectKey":"WHS","serviceDeskId":1,"kbLinkDomainURLs":["https://workheld.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WHS","userLanguageHeader":"Workheld Help Center is now online and we are exited about it! \uD83D\uDE80","userLanguageMessageWiki":"","defaultLanguageHeader":"Das Workheld Help Center ist jetzt online! \uD83D\uDE80","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmY2I3ZWIyZi04OWQ4LTRlZDctOGNlMC1lNGYzY2U4ZGEyYzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwODAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzMjM1NjEsIm5iZiI6MTc0NDMyMjM2MX0.9NPT_nAjyC7MEq0Go3uoE9tzSij__vE6Fzp-qJKyrVs","targetCollection":"upload-project-10800","endpointUrl":"https://api.media.atlassian.com","clientId":"fcb7eb2f-89d8-4ed7-8ce0-e4f3ce8da2c3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://workheld.atlassian.net/wiki","kbLinkDomainURLs":["https://workheld.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fworkheld.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1NmJhMTUxNTRmODUxN2QwODBiOTBlOTA4NDUwNDZlZTUxZGQ3OGEwMTgyYTQ5ZTA1YjdlMDQ5Mjg5NTkyMGUwIiwiaXNzIjoiZjlhNTBkMjEtZDU4OC0zZGJlLTg3NmEtMWRiYjIxYmUxN2Q2IiwiY29udGV4dCI6e30sImV4cCI6MTc0NDMyMzI2MSwiaWF0IjoxNzQ0MzIyMzYxfQ.npfY9kkdKAKuIBwiWWM-t3ZQuIrgJJDlr-jJ2dCCqwE\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImY5YTUwZDIxLWQ1ODgtM2RiZS04NzZhLTFkYmIyMWJlMTdkNiIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvd29ya2hlbGQuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvd29ya2hlbGQuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiV0hTIiwiaWQiOiIxMDgwMCJ9fX0sImV4cCI6MTc0NDMyMzI2MSwiaWF0IjoxNzQ0MzIyMzYxfQ.skvQwFK2KIrackaaDKSNsyAL3iM5qyL7vFXpQva_m1k\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://workheld.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://workheld.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"WHS\\\",\\\"id\\\":\\\"10800\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"WHS\\\",\\\"project.id\\\":\\\"10800\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://workheld.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}