Jira Service Management

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Do you already know our WorkHeld Documentation? You can find it at <a href=\"https://tabletsolutions.atlassian.net/wiki/spaces/WD/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://tabletsolutions.atlassian.net/wiki/spaces/WD/overview</a>. \nThe documentation doesn't help? Raise a WorkHeld Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"105","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"Möchten Sie uns Feedback zu WorkHeld geben? Schreiben Sie uns eine Nachricht.","icon":10532,"iconUrl":"https://tabletsolutions.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[30],"key":""},{"id":"73","name":"Adjust list of ENUMs","descriptionHtml":"List all values that are to be maintained for the corresponding ENUM. Please enter only one value per line. The values will be loaded into WorkHeld by us and are available for the Technicians after a Full Synch. If you want to adapt several ENUM types, please create a separate request for each type.","callToAction":"Adjust list of ENUMs","introHtml":"Adapting a list of ENUMs (drop-down) with specific values","icon":12051,"iconUrl":"https://tabletsolutions.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12051","groups":[23],"key":""},{"id":"71","name":"Deactivate User Account","descriptionHtml":"For us to be able to deactivate a WorkHeld user account we will need the user name and email address associated with the account. After the user has been deactivated he / she will no longer be able to log in to WorkHeld. Should the account be activated again at a later stage simply use the account creation request form. ","callToAction":"Deactivate User Account","introHtml":"Deactivate an existing User Account","icon":12051,"iconUrl":"https://tabletsolutions.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12051","groups":[21],"key":""},{"id":"84","name":"WorkHeld Overview\t","descriptionHtml":"We are happy to support you in the use of WorkHeld with online training. Our online trainings are conducted as webinars and take place regularly. The participation in standard trainings is free of charge. If you require company-specific training, we will be happy to make you an individual offer. 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These changes are made by us and will be available with the next possible release.","callToAction":"Create / adapt company theming\t","introHtml":"Customizing the colors and logos used in the WorkHeld interface","icon":12051,"iconUrl":"https://tabletsolutions.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12051","groups":[23],"key":""},{"id":"75","name":"Adapt company jargon","descriptionHtml":"Fields in the WorkHeld interface can be customized to meet the needs of your company. To enable us to make this adjustment, please specify both the standard field name of WorkHeld and the name you require. 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The new password will be sent to the user directly via email.","callToAction":"Reset Password","introHtml":"Reset Password of an existing WorkHeld User Account","icon":12051,"iconUrl":"https://tabletsolutions.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12051","groups":[21],"key":""},{"id":"70","name":"Create a new User Account","descriptionHtml":"","callToAction":"Create a new User Account","introHtml":"Create a new WorkHeld User Account","icon":12051,"iconUrl":"https://tabletsolutions.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12051","groups":[21],"key":""},{"id":"68","name":"Customer Specific Change","descriptionHtml":"","callToAction":"Customer Specific Change","introHtml":"Request a customer specific change","icon":10532,"iconUrl":"https://tabletsolutions.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[22],"key":""},{"id":"14","name":"Report a problem with WorkHeld","descriptionHtml":"","callToAction":"Report a problem with WorkHeld","introHtml":"Having trouble with WorkHeld?","icon":12049,"iconUrl":"https://tabletsolutions.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12049","groups":[1],"key":""},{"id":"1","name":"Get help with WorkHeld","descriptionHtml":"<a href=\"https://tabletsolutions.atlassian.net/wiki/spaces/WD\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://tabletsolutions.atlassian.net/wiki/spaces/WD</a>","callToAction":"Get help with WorkHeld","introHtml":"Get assistance for WorkHeld problems and questions.","icon":12051,"iconUrl":"https://tabletsolutions.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12051","groups":[1],"key":""},{"id":"17","name":"Request new feature","descriptionHtml":"","callToAction":"Request new feature","introHtml":"Have an idea to improve WorkHeld? 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